Refund Policy

Refund Policy
Effective Date: 05/01/2025
Tesoro Mio Spa – https://tesoromiospa.com

1. Retail Product Returns

We accept returns on eligible retail products under the following strict conditions:

✅ Eligibility Requirements:

• The product must be unopened, unused, and in its original packaging
• The return must be initiated within 14 calendar days of the purchase date
• Proof of purchase is required (receipt or order confirmation)

❌ Non-Returnable Items:

• Gift cards
• Any skin care products
• LED devices
• Body and face devices
• Massage chairs

✅ Returnable Items:

• Candles
• Fragrant
• Home fragrances
• Home decorations

📦 Return Instructions:

To initiate a return, call or email us at Tesoromiospa@gmail.com with your order number, reason for return, and product condition. If approved, you must ship the item back at your own expense. Once received and inspected, a refund (minus shipping costs) will be issued to your original payment method.

2. Spa Services & Appointments

All spa services are non-refundable once rendered.

❗Cancellation Policy:

• Appointments must be canceled or rescheduled at least 24 hours in advance
• Late cancellations or no-shows may result in a full service charge with no refund

3. Packages, Memberships, and Prepaid Series

• Packages and prepaid service series are non-refundable once any portion has been used
• Any unused, prepaid services may be transferred as store credit within 30 days of purchase (only if no services have been redeemed)

4. Refunds for Affirm or Stripe Payments

• Refunds for purchases made using Affirm will be processed through Affirm and may take 5–10 business days
• Refunds for purchases made with Stripe (credit/debit cards) will return to your original card within 5–10 business days

Please note: Refunds processed through third-party providers are subject to their individual policies. We are not responsible for any delays caused by payment platforms.

5. Damage or Defect Claims

If your order arrives damaged or defective:

• Notify us within 48 hours of delivery
• Provide clear photos and a description
• We will evaluate and replace or refund as appropriate

6. Policy Enforcement

Tesoro Mio Spa reserves the right to:

• Deny any return that does not meet our conditions
• Refuse service to anyone suspected of abusing our return policy
• Modify this policy at any time without notice

7. Contact Us

For questions about returns or refunds, contact:
📧 Tesoromiospa@gmail.com
📞 (406) 885-1321